Frequently asked questions

1) What does American Suiting sell?

American Suiting offers suits, tuxedos, blazers, coats, and jackets designed for a sharp fit and a polished look.

2) Are your items made to order?

Many of our items are prepared after you place an order, based on the size and details you select. This helps us keep better control over finishing and overall fit.

3) Can I change my order after placing it?

If you need to update size, color, or details, contact us as soon as possible. Changes are easier before the order moves forward in processing.

4) Do you offer free shipping?

Yes. We offer free shipping on all orders.

5) What is your processing time?

Our standard processing time is 1–2 business days.

6) How long does delivery take?

Delivery usually takes 7–10 business days, depending on your location.

7) Do you ship worldwide?

Yes, we ship worldwide where courier service is available.

8) Do you ship to P.O. Boxes or APO/FPO addresses?

No. We do not ship to P.O. Boxes or APO/FPO addresses. Please use a valid physical address.

9) How can I track my order?

Once your order is shipped, you can track it using the Track Order page on our website.

10) What is your return window?

You can request a return or exchange within 30 days of receiving your order. Requests submitted after 30 days cannot be accepted.

11) What items qualify for a return or exchange?

To qualify, the item must be unused, in its original packaging, with all tags attached, and no alterations made.

12) Are custom or personalized items refundable?

No. Custom or personalized items are non-refundable.

13) What if I received the wrong item or there is a defect?

If you receive the wrong item or notice a major defect, contact us within 24 hours of delivery with clear details and photos, so we can help quickly.

14) Do you charge restocking fees?

No. We do not charge restocking fees or extra return deductions (as long as the return meets eligibility rules).

15) What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

16) Is my payment information safe?

Yes. Payments are processed through secure, encrypted gateways. We do not store your card details on our servers.

FAQs