Customer Support & Reviews

At American Suiting, we believe in the statement that “our customers can never go wrong.”
Your feedback and support are the driving force behind our growth. Customer reviews not only help us improve but also strengthen the trust in our brand. Our support team is always available to assist you and respond quickly to your queries via email..

Exchange & Returns

Since all our suits, blazers, and wool garments are made-to-order, we do not accept returns or cancellations once production has begun. However, in the rare case that a product is delivered damaged or defective, American Suiting will bear the shipping charges for the replacement.
Please note that claims regarding damaged products must be made within 7 days of delivery. For exchanges due to size or any other reason unrelated to damage, customers are responsible for covering the return shipping costs.

Shipment Conditions

We work with trusted courier partners such as DHL, FedEx, and UPS to ensure timely and reliable delivery worldwide. Our usual delivery time is 4–7 business days, though unforeseen delays may occur due to factors such as customs clearance, regional restrictions, or tracking issues.

Important Instructions

Before placing an order, please review our size guide carefully and ensure that your measurements are accurate. If you require larger sizes such as XXL or above, an additional tailoring fee of $30 may apply.
Please note that slight variations in color may occur due to lighting, photography, or fabric texture. These differences are natural and do not affect the quality of our garments.
American Suiting follows both UK and US size standards to provide accurate sizing for all our customers.

Payment Methods

We accept the most widely recognized international payment methods for your convenience. If you wish to use an alternative payment option, please contact us before placing your order so we can assist you accordingly.